Refund policy
At FaroMist, we are committed to ensuring your satisfaction with every purchase of Skirts, Jeans & Pants, and T-Shirts & Tops. Please review our refund policy below for a clear understanding of your rights and our procedures.
Eligibility for Refunds
To qualify for a refund, items must be returned within 30 days of the delivery date. Products must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Final sale or clearance items
- Intimate apparel or swimwear (for hygiene reasons)
- Items damaged due to improper use or care
How to Initiate a Refund
To start the refund process, please contact our customer support team at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or credit card company to post the transaction.
Exchanges
We do not offer direct exchanges. If you need a different size, color, or style, please return the original item for a refund and place a new order separately.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs.
Late or Missing Refunds
If you have not received your refund after the stated processing time, please first check your bank account or credit card statement. Then contact your financial institution, as there may be processing delays. If the issue persists, reach out to us at [email protected] for assistance.
Contact Us
For any questions regarding this refund policy, please email us at [email protected]. We are here to help and will respond within 24-48 hours.